SMS & messaging program

Program description

Operlo provides software that service businesses use to run their operations (for example scheduling, customer records, invoices, and notifications). When a business enables messaging features, that business may send transactional SMS or RCS messages to its own customers or leads — for example appointment reminders, scheduling updates, on-the-way notices, payment or invoice links, and similar operational messages tied to services the recipient already requested or agreed to. Message content and timing are chosen by the business using Operlo, within our product capabilities and applicable law.

This page is hosted at a public URL with no login required so carriers, regulators, and partners can review how messaging through Operlo works. Canonical link for registration purposes: https://operlo.io/sms-program/

Opt-in (how consent is obtained)

We require businesses using Operlo to obtain consent in line with applicable rules (including TCPA and carrier requirements where they apply). Consent is explicit and not inferred from a phone number alone. Typical opt-in methods include:

• A clearly labeled, unchecked by default checkbox (or equivalent affirmative action) on a booking, enrollment, lead, or account form, shown before or beside the phone number field, with the full disclosure below (or a concise version that links to this page and to Terms and Privacy).
• Written or electronic agreement elsewhere (for example a contract or signed estimate) where the same categories of messages are clearly described and the recipient agrees to receive them at the number provided.

The business using Operlo is responsible for maintaining records of consent (who, when, which language version, and method). Operlo provides product controls intended to support compliant use.

Sample opt-in language (end customer)

I agree to receive SMS text messages from [Business name] about my service appointments and related updates, including reminders, scheduling changes, on-the-way notifications, and transactional messages such as invoices or payment links. Message frequency varies with my activity (often a few messages per appointment or job). Message and data rates may apply. I can reply STOP to cancel or HELP for help. I have read and agree to the Terms of Service and Privacy Policy.

Businesses should insert their trade name as the sender identity where shown in brackets. The same concepts apply to RCS where enabled; channel-specific wording may be shown in the product.

Message frequency

Frequency is transactional and variable: it depends on how many appointments, jobs, or related events the business creates for a given recipient. Typical ranges are on the order of a few messages per active service engagement, not recurring marketing blasts, unless separately opted in where required by law.

Opt-out and help

Recipients can opt out of SMS as required by law and carrier rules. Where supported, replying STOP opts the recipient out of further promotional or program messages from that sender flow; HELP (or contacting the business) provides assistance. Businesses must honor opt-outs promptly in the product and in practice.

Cost disclosure

Message and data rates may apply. Carriers and plans differ; recipients should contact their carrier with questions about their plan.

Terms and privacy

Use of the Operlo platform is also governed by our Terms of Service and Privacy Policy, which describe data practices including messaging-related data.

Contact

Questions about this program: team@operlo.com or our contact page.